2614 Glenwood Ave
Joliet, Will County 60435
USA

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Customer Service is it's own form of marketing.

Customer Service is it's own form of marketing.


Customer Service is it's own form of marketing.

Customer Service is it's own form of marketing.


Yes I said it, customer service is it's own form of marketing. Believe it or not a customer is 100% more likely to refer a friend and or remain a customer. This spring I got the first hand experience at how customer service really effects our sales floor. You have to be responsive, considerate and quick when it comes to customers questions and concerns. The biggest issue in the industry today is customer service. 


    Thing like notes and reminders are key. I cant tell you how many company's I have consulted for or began to help had poor notes in their accounts. I don't care if your using Real Green, Service Autopilot or another CRM notes are key. You must note accounts and be as through as possible. This will allow for the next person in the account to understand the customers needs and they will then e able to understand exactly what is going on within the account. You also need to be kind and courteous with every customer transaction so you as sure to keep the customer as happy as possible.


Customer Service is it's own form of marketing.

    We want to be sure we ask for good reviews from happy customers and that we do our best to avoid reviews from upset customers. It is highly important that we focus on our customers at all times to continue building a positive reputation for the company.  It does not matter if you own the business or your simply an employee, trust me this will make your job easier. Angry customers lead to bad reviews, leading to public bad image then leads us to a loss of sales. Negativity within our customer service department or lack of vigilance can lead to destruction. We have to stay on top of our marketing efforts of course but customer service will always come first and foremost.  


Learn More About Customer Service

5 ways to build perfect customer service in your lawn care business.


https://www.lawncaremarketing.org/blog/5-ways-to-build-perfect-customer-service-in-your-lawn-care-business

Maximizing Customer Retention


https://www.lawncaremarketing.org/blog/maximizing-customer-retention